Terms And Conditions

 


 
 

Please take a few minutes to read our terms and conditions. When you make a purchase from us you are indicating that you agree to be bound by them. We may at any given time review and update these terms and conditions without notice.

Prices

All our prices are quoted in UK Pounds Sterling and goods are sold under English law. Prices may be subject to change beyond our control at any given time, but will be updated as soon as possible. If the cost of your order increases, we will contact you and await your instructions. Ordering outside the UK Mainland may incur additional postage charges, please contact us for a quote.

Availability

All products are subject to availability

Delivery

Our aim is to fulfill all orders within 28 days. In most cases delivery is within 7 days subject to availability. Delivery charges are stated at checkout, Delivery will always be made to the address provided by you. Once goods have been delivered to you or your nominated address, Snazzy Horse Gifts will not be liable for their subsequent loss or damage.

If your order has not been received within 7 working days of the dispatch email notice, please first contact your local Post Office and sorting office as these are the places our undelivered parcels are usually taken. You should also receive a 'failed delivery' card through your letterbox stating time/date the delivery was attempted. Any customer who fails to act on a 'failed delivery' card and the item is subsequently returned to Snazzy Horse Gifts (you usually have 5 working days to act on the failed delivery) will be asked to pay the cost of re-shipping the item back out to them.

If you do not receive the parcel or a failed delivery card within 3 working days you should contact Snazzy Horse Gifts by replying to the dispatch email. In the unlikely event of an item being out of stock and taking longer than 30 days to deliver you will be notified via email and offered a full refund if you chose to cancel your order.

Returns Policy

General Returns Summary

We are happy to exchange or refund items not suitable subject to our Returns Policy. On receipt and inspection of your goods (please note: the law states inspection means examine and does not permit you or your horse to wear or use the items) you deem them as unsuitable and wish to return them you must notify us you wish to cancel the sale within 7 days of receipt of your goods either by email or by letter.

If items are broken, chipped or cracked in transit, notify us immediately. We will then send you a return form via email. No items will be accepted back to Snazzy Horse Gifts without a return form and invoice/copy invoice, the latter was sent with your order. If these conditions are not adhered to, items will be returned back to the sender at the sender's expense.

All items must be returned to our premises within 7 days of us issuing you with a return form, at the sender's expense. We recommend you use a 'signed for' or 'recorded' service. Snazzy Horse Gifts is not responsible for the goods until they are back in our possession. Where an exchange of goods has been sanctioned we reserve the right to charge you our costs for posting the exchange goods back out and always for exchange of sale/clearance ranges (please see notes below if you are purchasing from those ranges)

Non-refundable Items and Costs

NON REFUNDABLE: Standard or actual postage incurred (whichever is the greater with prices on application) will be deducted from refunds on correctly supplied returns. All shipping fees are subsidised by Snazzy Horse Gifts please take this into consideration when your refund is issued. Actual shipping costs will not be refunded

NON REFUNDABLE: Any item returned in less than perfect conditions e.g. Items not in original packaging, creased, marked, tags missing, incomplete or rugs tried on horses without the use of a cotton sheet underneath resulting in hair on returned rug making it unfit for re-sale.

NON REFUNDABLE: Any item sent back without the correct paper work

NON REFUNDABLE: Special Orders i.e. orders made to individual specifications, design or measurements

NON REFUNDABLE: Undergarments, riding hats, jewellery, horse bits lotions, potions and powders. (If unsure please email before you buy)

NON REFUNDABLE: customers requesting a return after 7 days of receipt of item

NON REFUNDABLE: items returned after 7 days of return form issued.

General Notes

Please take care of your items when examining them; it is your legal duty to do so. We cannot make a full refund on saddles that are marked in any way, including marks on girth straps. We will not refund leather boots that have creases or that have been worn outside. When trying on leather boots if the boot does not do up easily - then the boot does not fit you - if you try to force them the zip may burst. When trying a rug on your horse, please do so over a cotton sheet, we will not accept any rugs on our premises that have been dirtied (Health and Safe Act 1972).

For safety reasons all equine attire is made to break under pressure through incident, bad fit, etc, for example; we are not responsible for tears in rugs, tight straps breaking when horse rolls, buckles giving on ill fitting rugs, head collars breaking if horse pulls back are just a few examples of how horse attire can be damaged the list is endless but please use common sense and question how the item has become damaged before you complain the item is at fault. The above also applies for human attire. In the event you force zips/break straps etc, causing damage to items you are in breech of your statutory rights whilst examining an item, so please take reasonable care of the item in your possession, to avoid making it invalid for refund

If you return an item as damaged and we suspect that you have deliberately tampered with or broken the item and claimed goods were faulty on issue we will take the necessary action to recover losses in court and involve the police to deal with any criminal fraud.

Goods returned under complaint must be clean/dry (Health and Safe Act 1972) and will not be accepted back on our premises without prior consent from Snazzy Horse Gifts. Goods returned under complaint will be examined by our Q.C. Team on return who may seek further expert advice when needed. This process may take up to 28 days before we can tell you of any outcome.

Wear and use of an item prior to the item developing a fault will be taken into consideration when issuing a refund on an item returned under complaint and subsequently if we agree an item is faulty a refund will be made on that basis. If a customer uses an item after fault has appeared under English Law the customer is deemed as accepting the fault. All Returns of any nature must include a return form from Snazzy Horse Gifts and relevant paperwork mentioned in our general return policy.

It is the customer's responsibility returning any goods under complaint back to Snazzy Horse Gifts.

Size Guide

Our size guide is provided as a helping hand and we are more than happy to help and advise you, although we cannot be held responsible for decisions made when choosing a size. Snazzy Horse Gifts shall have no liability to pay any money to you by way of compensation, other than to refund the amount paid by you for any items in question

Product Descriptions

Due to the limitations of photography colours of items you receive may differ slightly to those displayed on your monitor. Snazzy Horse Gifts t cannot be held responsible for any variations in product specifications implied by our suppliers. If you are in any way dissatisfied with an item you may of course return it. For further information on returns please refer to the Returns Policy

Cancellation

Any orders cancelled within 14 days may be subject to a 3% charge to cover administration and banking costs

Your Account

It is your sole responsibility to keep your login details and password details secure. Snazzy Horse Gifts is a safe and secure site and details will never be passed on to third parties

Data Protection

We will only use the information we collect about you lawfully and never pass your information on to third parties, any information will be held in accordance with the Data Protection Act 1998

Horses for Sale

Snazzy Horse Gifts acts as a third party which allows an area of the website to be used to advertise horses, ponies and transport items. It is not involved in transactions between buyers and sellers and has no control over the accuracy of the listings; therefore we cannot be held responsible for buyers purchasing horses/ponies that are unsuitable for the purpose purchased.

Do not assume that the sale, purchase, export or import of any entry is valid and legal simply because it is listed on the Snazzy Horse Gifts website. Snazzy Horse Gifts is in no way responsible for ensuring that buyers and sellers complete a transaction with each other. You accept sole responsibility for the legality of your actions under laws applying to you. It is the advertiser's responsibility that the advert be legal and honest.

Snazzy Horse Gifts cannot guarantee the accuracy of the content of any advert placed on the website. Snazzy Horse Gifts does not accept any responsibility for any loss or injury suffered as a consequence of relying on any information, description or photo contained in any advert it publishes. Snazzy Horse Gifts trusts advertisers have permission to use photographs taken by a third party. Snazzy Horse Gifts cannot be held responsible for any issues arising due to copyright protection on photographs.

The seller is responsible for gaining any photographers approval prior to forwarding photographs to Snazzy Horse Gifts to use on the website. Refunds will not be given on the cancellation of adverts which have previously been published on Snazzy Horse Gifts. Snazzy Horse Gifts reserves the right to refuse any advert on its website and accepts adverts at its own discretion with the right to reject any adverts if feels does not comply with the terms and conditions of advertising.

Snazzy Horse Gifts does not have to justify its reasoning for the rejection of any adverts. If an advertiser is stopped from advertising on the website, which Snazzy Horse Gifts does not have to justify, they will receive notification via email. It is the advertiser's responsibility to contact Snazzy Horse Gifts when a listing is no longer for sale. When the advert expires Snazzy Horse Gifts will remove that listing from the site, unless contacted by the advertiser. Payment is to be made in full prior to advert going live. The amount payable will be clearly indicated at checkout. We may change our fees and rates from time to time.

Local Advertising

Snazzy Horse Gifts acts as a third party which allows an area of the website to be used to advertise local business. It is the advertiser's responsibility that the advert be legal and honest. Snazzy Horse Gifts cannot guarantee the accuracy of the content of any advert placed on the website.

Snazzy Horse Gifts reserves the right to refuse any advert on its website and accepts adverts at its own discretion with the right to reject any adverts if feels does not comply with the terms and conditions of advertising. Snazzy Horse Gifts does not have to justify its reasoning for the rejection of any adverts. If an advertiser is stopped from advertising on the website, which Snazzy Horse Gifts does not have to justify, they will receive notification via email.

Payment is to be made in full prior to advert going live. The amount payable will be clearly indicated at checkout. We may change our fees and rates from time to time

Disclaimer

Snazzy Horse Gifts will not accept any responsibility for damages of any kind arising out of or in conjunction with the use of this website. We make no warranties or representations for any of the contents seen and disclaim all such warranties to the fullest extent This applies to all damages of all kinds including compensation, direct, indirect or consequential damages, loss or damage to property and claims of third parties These Terms & Conditions do not affect your Statutory Rights.